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Frequently Asked Questions

Get In Touch With

Jump & Bounce Northumberland / Rapid Attack Team

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Jump & Bounce Northumberland / Rapid Attack

 

 Registered Address:

 143 Woodhorn Villas

 Ashington

 Northumberland

 NE63 9JE

 

 

Please do not hesitate to use this form to contact us with questions or enquiries about our fantastic services including Pricing.
 
We Endeavour to reply back to your emails as soon as possible but during busy times it may take slightly longer
to reply and we appreciate your patience

 

 

 

 

 

We are open 7 days a week from 8am till 10pm

Facebook: @jumpandbounce2013

Twitter @JBN_ENT

Online Chat: Using Tawk.To

Emails:

infojumpandbounce@gmail.com

info@kidshappy.co.uk 

 

These services are monitored throughout this time.

 

If you have used Jump & Bounce Northumberland and have enjoyed the experience please leave us some feedback on our Facebook page

or leave us some feedback via the form above as we appreciate all feedback from our customers past and present

 

How do I pay? / Do you take a deposit / booking fee?

We take a non-refundable deposit of £10 fee for every hire, which secures the booking. This is done by Jump & Bounce Northumberland emailing you a deposit invoice with our bank details and unique reference number, so we can identify you at the bank. Deposits must be paid with 24 hours as your date can not be guaranteed to be secure in our Diary. Deposits can be paid in person at a venue or garden check The remaining balance can be made at any time via online banking using the unique reference number but please advise us if you wish to do this or by cash on delivery and set up of your hire items.

When do you deliver / collect?

We deliver anytime throughout the day and also collections can be done throughout the day depending on what services and locations. Exact delivery and collection times depend on what other hires and services are booked out on the same day We endeavour to text, ring, or message you the evening before your hire date to double check everything, so delivery runs as smooth as possible. We sometimes take a few last-minute bookings, so we will work with you.

How long is a hire for?


The hire on Bouncy Castles are for as long as the party is so if the party is 2 hours then you have the castle for 2 hours or if you are having a longer party for 4 hours then that’s fine. Just let us know your times when booking and we will advise on everything you need to know including price

What happens if it rains ?

 

Our Bouncy Castles are fitted with shower proof roofs. But due to Health & Safety Laws which we take extremely seriously in the likelihood of the weather been unsuitable i.e persistant rain and showers throughout the day or winds in the excess of 22mph including gusts. We regret we would have to cancel the castle hire but we do give you as much notice as we can and any deposits paid can be transferred to another date as long as we are available. Please ask for further details if required.
 

These are some of the most common questions we get asked

To read the full Questions and Answers document

Click on the link below 

These are Jump & Bounce Northumberland's Terms and Conditions

These are read and signed on the day of hire with our member of staff

To have a look please click on the link below.

To find out about what events we holding are part of please click the link below.