gallery/52426948_2009143079200295_361440580498096128_o

Frequently Asked Questions & Contact The Team.

How do I pay? / Do you take a deposit / booking fee?

We take a non-refundable deposit of £10 fee for every hire except Rapid Attack £30 which secures the booking. Jump & Bounce Northumberland email you a deposit invoice with our bank details and unique reference number, so we can identify you at the bank. Deposits must be paid with 24 hours as your date can not be guaranteed to be secure in our Diary. Deposits can be paid in person at a venue or garden check The remaining balance can be made at any time via online banking using the unique reference number.

Please advise us if you wish to do this or by cash on delivery and set up of your hire items.

We do take card payments as well and there is no charge for doing this

 

When do you deliver / collect?.

 

We deliver anytime throughout the day and also collections can be done throughout the day depending on what services are hired in differen locations. Exact delivery and collections times depend on what is out on that day. We endeavour to text, ring or Facebook message you the evening before your hire date to double check everything so delivery runs smooth as possible. We arrive at your venue around 30 minutes prior to your party to setup the castle sometimes we need longer to setup depending on what service you hire as party packages, Rapid Attack etc take longer to setup.

 

How long is a hire for?

 

The Hire of Our Bouncy Castles and other inflatables are as long as your party or event is so if your party or event is 2 hours then you have the Bouncy Castle or other inflatables for 2 hours. Just let us know when booking the timescale of your party or event.

 

What happens if it rains or bad weather?

 

Our Bouncy Castles are fitted with shower proof roofs but due to Health & Safety laws which we take extremely serious. In the likelihood of the weather been unsuitable i.e persistant rain and showers throughout the day or windspeeds in the excess of 22mph including gusts. We regret we would have to cancel the castle hire but we do give you as much notice as possible. Any deposits paid can be transferred to another date as long as that date is free. Please note if the castle is setup outside and during the hire the weather becomes unsuitable and the castle has to be collected we do not offer refunds of any payment made to us.

These are Jump & Bounce Northumberland's Terms and Disclaimer

These are read and signed on the day of hire with our member of staff

To have a look please

click on the link below.

Jump & Bounce Northumberland Q&A's

To read the full Questions and Answers document

Click on the link below 

Jump & Bounce Northumberland

 

Registered Address:

 143 Woodhorn Villas

 Ashington

 Northumberland

 NE63 9JE

 

Founded October 2013

gallery/jbn logo jan 18

Contact The Team.

gallery/jbn team

The Jump & Bounce Northumberland Current Team

 

Left :                            Aaron B - General Assistant              ( Volunteer )

Back Row Left:          Georgia P - Facepainter & Glittertattooist 

                                                                                                    ( Volunteer )

Middle of Pic:            Sarah Moir - Co Owner, Facepainter

 Back Row Right:       Tia S - Children's Entertainer, General Assistant

                                                                                                   ( Volunteer )

                                     Neil Moir - Co Owner, DJ

 

 

We are open 7 days a week from 8am till 10pm

These services are monitored throughout this time.

 

If you have used Jump & Bounce Northumberland and have enjoyed the experience please leave us some feedback on our Facebook page

or leave us some feedback via the form above as we appreciate all feedback from our customers past and present

 

Follow us on

Social Media.

 

Please do not hesitate to use the form below to contact us with questions or enquiries about our fantastic services including pricing.

 

We endeavour to reply back to your emails as soon as possible but during busy times it may take slightly longer to reply and we appreciate your patience

 

Name  
E-mail  
City  
How did you find us?  
Have you used JBN Before  
Message